ZE

Execution Partner — MSP & Telco — Australia & New Zealand

From
Chaos
To Control.

Most MSPs do not have a strategy problem. They have an execution problem.

ZenEdge installs the systems that turn plans into margin, accountability, and operational control.

Book a Free Session Run a Free Audit
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The Problem

THE EXECUTION GAP

The plan exists. The tools exist. The insight exists.

What is missing is structure, accountability, and consistency. That is where results break down.

Revenue grows but business value does not. Margin erodes. The founder stays trapped in daily operations. Teams firefight instead of execute.

ZenEdge closes the gap between what you know and what you actually deliver. We build the operating systems that make results repeatable.

What We Do

WHAT WE
INSTALL

Four service lines. Each one targets a specific layer of the execution problem. You engage where the gap is deepest.

01 — STABILISATION

SYSTEM CLEANUP

PSA optimisation, margin leakage identification, and data quality across ConnectWise, Autotask, and Xero. Get the foundations right before anything else.

Fixed fee project — high margin delivery

02 — OPERATIONS

OPS AS A SERVICE

Ongoing operational ownership. Product management, quote review, reporting, and workflow management without the full-time hire.

~$5k per month per package

03 — LEADERSHIP

EXECUTION SYSTEM

Cadence, accountability, and financial discipline across your leadership team. Built on the Scaling Up framework. Move from reactive to structured. Results show in the numbers.

~$60k per year — blended delivery

04 — AI ENABLEMENT

OPERATIONAL LEVERAGE

AI knowledge systems and operational tools built for internal business use. Leverage without headcount.

Project + optional retainer

Methodology & Network

WORLD CLASS FRAMEWORK. INDUSTRY SPECIALISTS.

Scaling Up
Certified Coach Verne Harnish — Gazelles methodology

ZenEdge delivers execution through the Scaling Up framework — a world-class business operating system used by thousands of growth companies globally. As a certified coach, Ben brings structured execution methodology that connects strategy to daily operations.

Beyond the framework, ZenEdge works alongside a trusted network of industry specialists so clients get complete coverage across every part of the business.

Sales Team Coaching

Specialist sales coaches who understand the MSP and telco sales motion. Pipeline discipline, quota accountability, and conversion improvement.

Fractional Sales Administration

Sales ops and administration support without the full-time cost. CRM hygiene, quote management, and pipeline reporting done properly.

MSP & Telco Accountants

Specialist accountants who understand MSP and telco financials, recurring revenue models, and how to read the numbers that matter for your sector.

Systems Specialists

Deep expertise across ConnectWise, Autotask, and Xero. Configuration, workflow design, and integration work that actually gets used.

Client Results

WHAT CLIENTS SAY

Who We Work With

BUILT FOR ESTABLISHED OPERATORS

ZenEdge works with MSP and telco businesses that are ready to move from growth to control.

$5M+ Revenue MSPs

Established businesses with 20+ staff in Australia and New Zealand. Not early stage.

Margin Under Pressure

Revenue growing but profitability not following. Poor pricing discipline or uncontrolled costs.

Founder Dependent

The business cannot operate without you. No structure to delegate into. No execution rhythm.

Not the right fit? We do not work with MSPs under $3M revenue, businesses looking for low-cost transactional support, or companies outside MSP and telco.

Free Audit — No Account Needed

GET YOUR
CONNECTWISE
HEALTH SCORE

Connect your ConnectWise environment using your API key and get an instant health score across six operational categories. The full gap analysis and remediation roadmap is reviewed with Ben on a free 15-minute call.

Run Your Health Check

Score in 5 minutes — full report on your call

About ZenEdge

EXECUTION PARTNER. NOT A CONSULTANT.

ZenEdge exists to close the gap between strategy and execution in MSP and telco businesses.

Most operators know what good looks like. The challenge is implementing it across systems, people, and process. The result is noise, inefficiency, and reactive operations.

We bring clarity, structure, and accountability — embedding operating rhythms, clean data, and scalable systems through the Scaling Up framework and a trusted network of industry specialists.

Platform agnostic. Outcome focused. The difference shows in the numbers.

Ben Mak

Ben Mak

Founder & Execution Partner — Scaling Up Coach

Connect on LinkedIn
Top QTR
Target Performance
We measure success against Service Leadership top quartile benchmarks for MSP profitability.
ANZ
Market Focus
Australia and New Zealand MSP and telco operators.
$5M+
Client Revenue Floor
We work with established operators, not early stage businesses.

Get Started

BOOK A FREE SESSION

A 45-minute call to assess your execution gap and whether ZenEdge is the right fit for your business.

Emailsales@zenedgeoperations.com
Phone0800 ZENEDGE
Based inAuckland — serving Australia & New Zealand
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